For the carers and staff side, training and support when you take on a new franchise territory should focus on getting the team working to the same standards from day one, especially around care delivery, documentation, supervision, and culture.

Carer recruitment & onboarding (set-up)

Help you with a recruitment approach (roles, interview questions, checks, and readiness requirements)
Support to get carers trained and confident before they start (induction plan)
Clear “first days” expectations: punctuality, uniform/presentation, medication and risk awareness (where relevant), and visit conduct

Training for carers

Induction training covering the service model and how visits are delivered
Care standards training (person-centred care, dignity, safeguarding awareness, reporting concerns)
Practical training on documentation and record keeping (care notes, daily logs, care plan follow-up)
Mandatory training guidance (e.g., moving & handling, infection control, safeguarding—depending on your model/requirements)

Ongoing supervision & competency

A supervision schedule so carers receive regular one-to-ones (not just annual reviews)
Spot checks/observations to confirm care is being delivered to the required standard
Competency reassessments after training and periodically, with action plans where gaps are found

Supporting the team day-to-day

Clear escalation routes for concerns, incidents, and safeguarding matters
Regular staff engagement (team meetings, feedback loops, recognition of good practice)
Help with rotas and visit planning, so staff have clarity and consistency

Building a positive workplace culture

Support for the Registered/Operations lead to set expectations and lead respectfully
Coaching around communication, team accountability, and consistency between shifts
Embedding best practice, so staff know “how we do things here”